Refund policy
Returns & Refunds Policy
Last Updated: 25.04.2025
At The Internet Retailer, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
🛍️ Returns
You have 30 days from the date of delivery to return an item. To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- You’ll need to provide the receipt or proof of purchase.
To start a return, please email us at sales@internetretailer.co.uk with your order number and reason for return. We'll guide you through the next steps.
Please do not send your item back without first contacting us.
💸 Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- If your refund is delayed, please check with your bank or payment provider before contacting us.
🔄 Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please email sales@internetretailer.co.uk and we’ll sort it out quickly.
🚚 Return Shipping
- You are responsible for paying return shipping costs, unless the item is faulty or incorrect.
- We recommend using a tracked service, as we can't guarantee receipt of items without tracking.
❌ Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods
- Custom or personalised items
- Digital products (once downloaded or accessed)
- Gift cards
💬 Need Help?
If you have any questions about your return or refund, contact our support team at sales@theinternetretailer.co.uk or call us on +44 (0)1342 821433.